# passiotech.com

> AI-optimized mirror of passiotech.com containing 42 pages totalling 56,840 words of clean markdown content, structured data, and semantic HTML. Original source: https://passiotech.com. Last updated: 2026-09-02T02:51:27.696Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [Passio | Passenger Intelligence & Vehicle Tracking Systems](/content/site-root.html): Browse Passio’s unique passenger intelligence & vehicle tracking systems for all transit services! Solve the challenges facing the transportation system with us. (1,632 words)

## Articles & Blog Posts

- [Passio | Passio President to address Buckhead Business Association](/content/press/quisque-facilisis-nulla/index.html): ATLANTA — The president of an Atlanta transportation technology company will address the Buckhead Business Association on June 22. Mitch Skyer has worked in the transit and parking industry since 2002 and has been president of Passio Technologies since 2010. He has also been as president of the Solstice Transportation Group since 2007. Passio works with universities, corporations, and municipalities throughout the country to provide transportation and parking operations with technology and consulting solutions. Skyer’s presentation will focus on how the Atlanta region should use technology to improve the public transportation experience, particularly in the wake of recent events such as the Interstate 85 bridge collapse. “The ‘Smart City’ concept is real, and we see it taking hold in cities across the country,” Skyer said. “Transit systems have a role to play. Public transportation is no longer just a way to travel from Point A to Point B. It’s truly becoming an ingrained part of a city’s culture.” Skyer actively participates in several regional and national trade associations, including the International Parking Institute (IPI), the National Association of College Auxiliary Services (NACAS) and the American Public Transportation Association (APTA). A graduate of Binghamton University in New York, Skyer earned an MBA from the University at Buffalo and has lived in suburban Atlanta for more than 20 years. The BBA meets at 7:30 a.m. most Thursday mornings at the City Club of Buckhead and features a mix of business, political and civic leaders as speakers. Tickets for members are $10 in advance and $12 at the door; non-member tickets are $20. For more information, visit passiotechdev.wpengine.com or buckheadbusiness.org. (274 words)
- [Passio | Making Green Transit Even Greener Using Intelligent Technology](/content/press/making-green-transit-even-greener-using-intelligent-technology.html): Download the environment white paper. (14 words)
- [Passio | Passio Vision offers On-Board Camera and Video](/content/blog/passio-vision-offers-on-board-camera-and-video/index.html): Passio Technologies now offers a new type of solution, called Passio Vision. Passio Vision is our integration with in-vehicle cameras allowing an easy way for transit agencies to monitor their drivers and riders. Monitor your fleet, driver check-in times, and behavior on board, in-vehicle incidents, and collect essential data that will help your agency make informed decisions later and improve overall fleets! Ever wondered what happened with an incident? Want to make sure that riders are following mask protocols? Need to keep drivers safe on late-night routes? Passio Vision is for you! We offer this product to new or existing clients and make it even easy to get started. Passio Vision is creating an integration with other Passio systems and will have its own tab in Passio Navigator. We offer valuable insight into what happens on-board with different options of hardware and packages. Using Passio Vision, clients have access to single or multiple cameras, event-based video recording, live view on-board, quick 4G LTE upload, historical view, notifications to management when an incident is reported. Audio recording is also available with Passio Vision. Reports are even printable for easy reviews. Passio can even handle the install of this equipment, making it easier than ever to get started. Systems can be anywhere from 1-8 vehicles with on-board storage of 128GB to 1TB. The hardware needed on-board is specific to each agency and their exact requirements, but cameras are usually cordless to avoid any incidents or difficulty installing and managing them. The equipment is also tamperproof and compact. We work with Vestige in a close partnership, allowing us to offer their equipment, data, and plan to all Passio clients. Contact us for more information or a demo at sales@passiotech.com. (1,686 words)
- [Passio | Automatic Voice Announcements (AVA) Keeps Riders “In the Know”](/content/blog/automatic-voice-announcements-ava-keeps-riders-in-the-know.html): Use AVA to Build Stronger Connections to Your Ridership—and Your Community
Passio-AVA-Paper-20230126 (21 words)
- [Passio | Passio Wi-Fi Link](/content/passio-wifi-link/index.html): Extend connectivity beyond the ride with Passio WiFi Link, enabling seamless data transfer, system updates, and passenger internet access through onboard Wi-Fi. (1,573 words)
- [Passio | New transit module promises to maximize efficiency AND customer service](/content/press/new-transit-module-promises-to-maximize-efficiency-and-customer-service.html): ATLANTA, Georgia – August 11, 2020 – Transit providers seeking solutions to improve overall operational efficiency wrestle with how to do so without compromising the quality of service they deliver to their customers. Atlanta transit technology firm, Passio Technologies, recently announced the release of Request & GO, a new transit tool that’s part of their Passio GO app, and designed to enhance both route efficiency and customer-service delivery. According to Passio CEO Mitch Skyer, “With Request & GO, passengers with the Passio GO app who are located at a particular stop can request a pickup. They’ll receive a confirmation from the driver, providing vehicle estimated time of arrival (ETA) and a map of the vehicle’s progress, along with precious peace of mind—especially important for passengers waiting in remote areas.” What makes the tool so useful to transit providers, is that there are three types of stop requests available in Request & GO systems: stops that are always serviced, regardless of request; stops on the route only serviced upon request; and stops not on the route (though authorized), but serviced upon request. The data collected from all three stop-request types gives transit providers actionable insights into how their system is being used, allowing providers, as the company sees it, to make fixed route systems dynamic and elastic. The benefit? Clients can provide transportation to large areas with low population density, along with late-night service (where Request & GO is already in use), and service to outlier stops. Scott Reiser, CTO at Passio Technologies stated, “With Request & GO, rock-solid reporting showing real-time demand based on actual rider usage means clients no longer have to choose between efficiency and coverage area.” Passio Request & GO is an add-on feature to their popular Passio GO passenger app. Skyer notes, “For those clients already using Passio GO, Request & GO can be fully operational in two weeks, and four weeks for those adding Passio GO and Request & GO.” For more information on Passio Request & GO, contact us at info@passiotech.com  (1,718 words)
- [Passio | Get Passio GO](/content/get-passio-go/index.html): Empower riders with Passio GO, the mobile app that provides real-time vehicle tracking, route details, and service alerts for a seamless transit experience. (1,490 words)
- [Passio | The Passio Technologies Team is Growing & Expanding](/content/press/the-passio-technologies-team-is-growing-expanding/index.html): FOR IMMEDIATE RELEASE CONTACT: Mrs. Alexandra Fulton Passio Technologies 6100 Lake Forrest Drive, Suite 410 Atlanta GA 30328 Phone: 678-825-3456 www.passiotechdev.wpengine.com  The Passio Technologies Team is Growing & Expanding ATLANTA, Georgia – December 17, 2021 – The Passio Technologies team is growing once again. After an amazing year for Passio, we have decided to add several key members to our staff. New Hires: We would first like to welcome Sam Tapman as our new Business Development Manager. Sam’s 22 years of previous experience in the Atlanta transit industry will certainly be a valuable addition to our current team of sales professionals. Sam has previously worked for FLASH Parking, ITR of Georgia parking solutions, and TransCore as a sales professional. We have also recently added a Proposal Coordinator to our team, Jessie Bill. Jessie’s unique understanding of the RFP process will help Passio Technologies to answer Requests for Proposals to the best of our ability and display our top-of-the-line transit software solutions. Thanks to Jessie, the Passio Technologies team now stretches from California to Florida, as she is representing us on the West Coast. Promotions: Kyle Archer joined our team in 2019 during our acquisition of ParaPlan, now Passio ParaPlan, part of our on-demand solutions. Kyle has been recently promoted to the Director of Business Development. Congratulations to Kyle who will continue to run our proposal department, including managing our new Proposal Coordinator. Our Sr. Business Development Manager, Scott McLaren, has been promoted to our new Director of Sales. Congratulations to Scott on all of his hard work helping Passio achieve our goals this year. He will now manage two Business Development Managers, including Keven Izen who has been promoted from Account Manager. The Passio Technologies team intends to continue growing and progressing in the coming year. Check our LinkedIn jobs page to view and apply for our open positions. (1,690 words)
- [Passio | New transit-technology app logo captures firm’s continuing evolution](/content/press/new-transit-technology-app-logo-captures-firms-continuing-evolution.html): FOR IMMEDIATE RELEASE CONTACT: Ms. Alexandra Wright Passio Technologies 6100 Lake Forrest Drive, Suite 410 Atlanta GA 30328 Phone: 678-825-3456 www.passiotechdev.wpengine.com  New transit-technology app logo captures firm’s continuing evolution ATLANTA, Georgia – June 14, 2021 – As the nation slowly emerges from an exceptionally challenging year, the signs of new beginnings are everywhere. Atlanta transit technology provider, Passio Technologies, is celebrating their continual progress. With ridership increasing, they’re giving their Passio GO smartphone-app a new cleaner-looking logo—representing a new era of transit, while symbolizing clarity, progress, ease of use and a fresh start. Mitch Skyer, Passio CEO says, “This new Passio GO app logo conveys the sense of the easy, fluid, effortless movement passengers will experience when our clients choose our products.” As the world emerges from COVID, Skyer underscores how Passio—an industry leader in transit technology—learned from the pandemic, while continuing to innovate throughout the past year. The result? The company incorporated “contact-tracing” technology into the Passio platform, positioning themselves to meet future pandemic challenges. Additionally, they introduced the Request & GO module (allowing passengers with the Passio GO app to electronically flag pickups and enable deviated fixed route systems), an electric vehicle (EV)-focused dashboard feature for their Passio Navigator console, and integrated solutions like Passio Vision, real-time camera system for transit. Passio CTO, Scott Reiser said, “This new app icon nicely captures the dynamic nature of our company, while offering riders an app design that’s both simple and easily recognizable on their phone.” According to Reiser, the design features a Passio “P” that evokes a bus route, while the new added directional arrow speaks to the company’s commitment to always moving up and ahead. Reiser Notes, “In addition to the new look for the Passio GO app logo, as we develop and update other apps we currently have, to reinforce the brand identity, these new apps will match the new look but, instead of the arrow in the middle, they’ll feature different icons.” Skyer Adds, “As we move into our second decade in the business, this new app logo reflects and captures our continual and substantive forward progress in the transit industry.  (1,732 words)
- [Passio | Transit tech firm launching analytics tools for electric-vehicle fleets](/content/press/transit-tech-firm-launching-analytics-tools-for-electric-vehicle-fleets.html): ATLANTA, Georgia – March 3rd, 2021 – When transit agencies make the decision to transition their gas-powered bus fleet to electric, the transit-technology provider, Passio Technologies has the solution they need to run their new fleet. Atlanta-based Passio recently announced the upcoming launch of an Electric Vehicle dashboard in their Passio Navigator platform, providing analytics and reporting tools for their EV clients. Mitch Skyer, Passio president states, “We’re excited about empowering the shift to EVs, and these tools will help our customers not only make better decisions for their fleets but see the measurable impacts of their switch to electric.” The growth of EVs is accelerating. The International Energy Agency predicts that 2030 will see 125 million electric cars on the road. Meanwhile, Bloomberg New Energy Finance predicts that nearly 60% of bus fleets will be electric in 2040 (intriguing sidebar: China is currently home to 99% of the world’s e-buses). CALSTART, a nonprofit committed to the clean, high-tech transportation industry, reports that demand for E-buses is outstripping supply, with hundreds of backlogged orders. It’s no mystery what’s driving both the growth of EVs in general and the transition of bus fleets to electric in particular. There’s greater awareness of the environmental benefits (bolstered by government incentives). The EPA reports that the transportation sector accounts for nearly 30% of total US emissions. Add increasingly lower-cost batteries, greater charging infrastructure, and bottom-line cost savings that can fit into transit budgets. Electric bus manufacturers estimate that, over its lifespan, an electric bus could save over a hundred thousand in fuel costs and almost four times that amount in maintenance costs. No surprise, given that EVs have 1/10th the number of parts of their gas vehicle counterparts. Moreover, electric buses simply offer a better, cleaner transit experience: a lot less noise and vibration, and no exhaust. Passio’s EV-focused dashboard will automatically calculate metrics such as estimated savings in gas and maintenance (in $); reduction in carbon footprint (over gas buses, which emit three times as much CO2); reduction in noise pollution; the number of trees saved, and more. The data generated by the new tools can not only lead to better transit decision-making, but the measurable proof of an agency’s reduced impact on the environment can be used in marketing initiatives to green-conscious riders, to encourage ridership. CTO, Scott Reiser stated, “Passio is proud to be an agent of change towards electric transit. Solutions like ours will provide our customers with concrete evidence of money saved, carbon reduced, and their commitment to a cleaner world.” (1,802 words)
- [Passio | New rider app addresses COVID-driven rise in on-demand transportation](/content/press/new-rider-app-addresses-covid-driven-rise-in-on-demand-transportation.html): ATLANTA, Georgia – November 30, 2020 – Joe, a disabled senior, needs to book a ride to the doctor this week. In the past, Joe would either need to call himself, or he’d have to contact the local mobility manager who would then have to call the local paratransit provider. Now, thanks to Passio’s newest application, Passio Connect Rider™ Joe can request a ride right from his phone or computer, while enjoying access to a host of other functions. In our new COVID-centric world, demand for paratransit and NEMT (Non-Emergency Medical Transport) services are growing rapidly. Atlanta transit technology firm, Passio Technologies recently announced Passio Connect Rider, which promises to make it easier for those needing transportation services to connect to transportation providers. Connect Rider, is part of the family of products from ParaPlan Software, which was purchased by Passio in May 2019. Tim Hibbard notes, VP of Development & Innovation at Passio & former CEO of ParaPlan Software, “The acquisition of ParaPlan Software, including Connect Rider, enabled us to expand our paratransit/NEMT solutions to include online reservations.” According to Hibbard, riders can book rides by phone, adding, “For more tech-savvy seniors and their likely younger caretakers, the app makes the process far easier. Connect Rider saves their profile information, further simplifying future ride requests to just a few simple steps.” Connect Rider is easy to use and simple to navigate, with large fonts, bright text, and built-in support for screen readers. According to Passio, Connect Rider accommodates two types of ride requests: direct requests from riders, and requests from authorized mobility managers. Dispatchers use Passio Connect Dispatch to approve, cancel, or renegotiate requests. Connect Rider also helps boost providers’ professionalism in the eyes of their riders, explains Hibbard, “Providers have the option of creating accounts for their riders, or allowing riders to manage the signup process themselves, using a simple sign-up form branded with the agency’s name, logo, and colors.” Hibbard highlights the “peace-of-mind” benefits of the solution, noting, “Passengers receive a confirmation on the app when a dispatcher accepts their ride request, and can actually track their vehicle’s progress, which helps them relax, knowing their ride is on the way. Plus, riders can book multiple requests, allowing them to plan out their whole week, month, or year in advance.” For more information about Passio Connect Rider™, visit www.passiotechdev.wpengine.com or email sales@passiotech.com (1,775 words)
- [Passio | Transit technology firm highlights contact tracing tool to fight the pandemic spread](/content/press/transit-technology-firm-highlights-contact-tracing-tool-to-fight-the-pandemic-spread.html): FOR IMMEDIATE RELEASE CONTACT: Alexandra Wright Passio Technologies 6100 Lake Forrest Drive, Suite 410 Atlanta GA 30328 Phone: 800.520.0277 www.passiotechdev.wpengine.com Transit technology firm highlights contact tracing tool to fight the pandemic spread ATLANTA, Georgia – July 22, 2020 – In the current pandemic era, a highly relevant solution on the rise is “contact tracing” – identifying and managing people who’ve been exposed to a disease and those who’ve come into contact with them to help prevent further transmission. Passio Technologies, an Atlanta, GA based firm providing intelligent technology solutions for transit has just announced the addition of their Contact Tracing module to their existing Gateway Solution platform. Touted as the newest tool for transit to use in the fight against pandemics. According to the company, Contact Tracing, a new module in their flagship Gateway platform works with existing passenger identification scanning systems to identify and alert transit operators on university, municipal, healthcare, residential, and corporate transit systems in which passengers may have been exposed to an infected fellow rider. Passio President Mitch Skyer says, “This system can give passengers confidence that if someone was identified as sick or contagious, there would be a plan of action to notify fellow passengers.” The program’s reporting system collects rider data from ID scans, letting transit agencies know which other cards were swiped on or off during the same timeframe. CTO Scott Reiser stated, “Tracing and tracking are key ‘first-line’ tools to help control and eventually beat pandemics.” Not only can the system record simple card information, but it can also keep track of detailed demographic information. Top benefits to riders include newfound peace of mind, confidence to ride transit, and quick access to information. For Passio clients, the solution offers fast and easy access to information, integrations with additional products like CAD/AVL, the means to communicate with riders, and new reporting trends and analysis opportunities. The new offering integrates with other Passio solutions to further boost its functionality. This proven product has even been tested and used in a variety of customer applications. In the uncertain times we’re all experiencing during COVID, observes Skyer, it’s easy to feel like we have no control, adding, “Just like wearing facemasks and practicing social distancing, this is one more tool to provide more control in our lives.” Tools like Passio’s Gateway Contact Tracing can help transit agencies proactively work towards helping to slow transmission. This solution allows companies to move beyond just providing transportation services, and actually help protect the health and safety of their riders and operators. For more information on Passio’s Contact Tracing, visit https://passiotechdev.wpengine.com/contact-tracing/ (1,817 words)
- [Passio | Transit Technologies Announces Strategic Acquisition to Enhance Mobility Solutions](/content/press/transit-technologies-announces-strategic-acquisition-to-enhance-mobility-solutions.html): [FOR IMMEDIATE RELEASE] Transit Technologies Announces Strategic Acquisition to Enhance Mobility Solutions  Integrating Cutting-Edge Private Commuter Platform to Revolutionize Transportation Services Transit Technologies, a leader in innovative mobility solutions, today announced the acquisition of TripShot, a platform revolutionizing commuter transportation through powerful fleet management. This strategic move is expected to have a substantial impact on the mobility industry by creating the next generation of transit applications that deliver asset optimization and seamless travel experience for operators, passengers, and drivers. The acquisition marks a significant milestone in Transit Technologies’ mission to deliver innovative technologies that improve communities’ quality of life with safe, effective, and reliable mobility for all. KNOXVILLE, TN (March 4, 2024) – Transit Technologies, a visionary in transforming public and private mobility, has officially acquired TripShot, a leading fleet management software company known for its simple yet powerful platform in public and private commuter transportation. This acquisition is set to redefine the standards of transportation services and fleet management by further integrating technology solutions into the Transit Technologies comprehensive mobility platform. “This is more than a strategic expansion; it’s a leap towards a future where transit is more efficient, reliable, and inclusive,” said Gerry Leonard, CEO of Transit Technologies, emphasizing the significance of this acquisition. “By integrating this advanced platform, we are not just streamlining operations; we’re setting new benchmarks for what transit systems can achieve. We are very excited about the ability of TripShot to add significant value to Transit Technologies’ expansive technology platforms serving over 3,000 clients worldwide today.” TripShot, founded in Silicon Valley, has been at the forefront of the mobility revolution since 2008. Their journey from a startup to serving some of the most renowned Silicon Valley Fortune 500 clients and private-sector transportation fleets highlights their commitment to tackling complex mobility challenges. This acquisition will integrate an enhanced product set into Transit Technologies’ already impressive suite of AI-powered SaaS mobility solutions, enhancing the ability to serve, connect, and optimize both public and private transit networks for current and future clients of both companies. “Today is a fantastic day for TripShot clients, partners, and staff,” said Wayne Lewis, Co-Founder and Chief Executive Officer of TripShot. “Together, Transit Technologies and TripShot take the next big step executing our shared vision of driving innovation in the transportation space and realizing mobility for all. I’m enormously proud of the TripShot team whose grit, experience and skill has brought us to this proud moment. With the tremendous know-how and resources of Transit Technologies, we look forward to expanding the reach, capability, and value of our leading mobility solutions.” The synergy between TripShot’s innovative fleet solutions and Transit Technologies’ market-leading platforms for fixed route, demand response, safety and compliance and non-emergency medical services will contribute significantly to Transit Technologies’ ultimate mission to revolutionize mobility and meet the evolving demands of modern transportation. For inquiries, contact Transit Technologies Chief Revenue Officer Dave McIninch at dave.mcininch@transit-technologies.com. About Transit Technologies: Transit Technologies is at the forefront of revolutionizing mobility, connecting communities, empowering individual journeys, and eliminating the transit equity gap. Since its inception, the company has been dedicated to blending powerful technology to optimize routes, ensure timely schedules, and empower riders, drivers, and fleet managers with safe and innovative mobility and transit operations solutions. Transit Technologies’ seamlessly integrated solutions optimize the productivity, safety and efficiency of any sized fleet; public or private. Through its market leading products – FASTER Asset Solutions, Passio Technologies, Ecolane, TripMaster, Vestige, and MJM Innovations – Transit Technologies has assembled and end-to-end solution for even the most complex of transit networks. From fleet asset and maintenance management, to fixed and on-demand scheduling, fare collection, program management, safety cameras, and more, Transit Technologies enables a full suite of solutions to run a safer, more efficient, and more successful fleet operation. For more information about Transit Technologies, our products and services, or how we can partner for success, please visit transit-technologies.com. ### (2,029 words)
- [Passio | ETA Text Back Takes Customer Service to New Heights](/content/blog/eta-text-back-takes-customer-service-to-new-heights.html): Yet Another Reason Your Transit Agency Should Consider the Passio GO Rider App A rider is standing at a stop waiting for one of your buses to arrive. Wanting to know exactly when they can expect to see that vehicle approaching, they pull out their cell phone, open up the Passio GO app, get the stop code by clicking on the stop in the app, and then text that stop code to a specific phone number. Both the stop code and the phone number are also displayed on the physical bus stop sign. They immediately get a reply providing the ETA of the next bus (or the next buses, if you’ve configured the feature to deliver ETA info on the next several vehicles).

Welcome to Passio GO ETA Text Back, yet another feature of the Passio GO app that keeps the comfort, safety and convenience of your customers front and center. Not surprisingly, ETA Text Back is a hit on college campuses with younger riders for whom texting is akin to breathing! How Does It Work? ETA Text Back starts in the Passio GO app, which allows transit agencies to define their routes and the stops on those routes. Inside Passio GO app, agencies will configure their stop codes (the unique identifier for each stop—usually a number). Agencies do their route/stop setup easily through Passio Navigator, the “main brain” console of the Passio solutions suite. The web-based Navigator provides customers with full access to configure routes, route blocks, schedules, time points, stop locations and fleet information. Passio assigns a phone number with an area code in that area (which passengers can save to their contacts for future ETA inquiries). When passengers text the stop code to that number, they’ll receive back the ETA of the next vehicle to that stop.The ETA Text Back feature is a simple, software-only add-on to PassioGO, with no additional hardware investments or installation costs required. What If a Rider Doesn’t Have a Smartphone?* In the interests of inclusion, every rider on your buses should be able to enjoy the ETA Text Back feature, even if they don’t have a Smartphone on which to download the Passio GO app. And they can! Given that stop codes and the phone number to which they need to text that stop code, are both posted on physical bus signage as well as in the app, all a rider needs to get their bus’s ETA is their phone’s normal texting function, which even the simplest cell phones offer. (*Fun Facts: According to recent statistics, 15% of Americans still have flip phones. In fact, a 2019 article on PBS.org notes that flip phones—and other low-tech phones like the “Light Phone”—are actually growing in popularity, a trend driven by consumers who’ve grown weary of the constant connection Smartphones deliver.) https://www.pbs.org/newshour/arts/the-flip-phone-is-back-have-people-had-enough-of-constant-connection The ETA Text Back Format There are several possible formats for the “next-bus-ETA” information your riders will receive when they text a stop code, but a popular one looks like this: ETA for Washington & 5th (Stop 212) Blue: 5 (10:15 AM) & 65 (11:15 AM) min Red: 22 (10:32 AM) & 47 (10:57 AM) min On a rider’s phone, the exchange would look like this: Don’t Yet Offer the Passio GO App to Your Riders? ETA Text Back is just one tiny part of what the Passio GO app offers your riders. Here’s the scoop… Passio GO delivers real-time info to passengers, answering questions like When does my bus arrive? Is it on time? Do I have time to grab a cup of coffee before my bus arrives? Can I set an alert to remind me when my bus is 5 or 10 minutes away? (yes, they can…). Agencies “Steer” the Passio GO Experience Using our easy-to-navigate web interface, Passio’s customers are in full control of updating and editing routes and stops, and when they update any system details in our backend platform, those changes can be instantly sent to the Passio GO app for riders to see. GPS data—including movement, change in heading/direction and speed—is updated in real time, typically every second or less, onboard the vehicle. It’s then reported in real time and immediately uploaded, via a data connection, to network servers, for display on: The PassioGO app Kiosk-style TV displays at bus stops, student lounges and transit centers On PassioGO.com for visitors who don’t want to download the Passio GO app Passio GO’s Top Features: Alerts and messaging go straight to the rider’s Passio GO app Displays a rider’s favorite routes and stops, allowing bus-arrival notifications View all, some or individual stops and routes Riders can send feedback about transit service through the app View schedules, ETAs and real-time vehicle tracking View passenger load (for customers with Passio’s passenger-counting solution) Request & GO feature allows riders to request a stop at their location (when that stop isn’t one that’s always serviced) Considering Adding a Rider App? Smart move. Learn why it’s a smart move by reading our special report, “7 Reasons Transit Agencies Need a Rider App.”) Ready to offer riders the next level of customer service? Features like ETA Text Back are one more reason why Passio GO helps you deliver the next generation of customer care. With Passio GO, you ensure your passengers never “miss the bus” by delivering instant, intuitive and user-friendly access to all the info they need to track route and stops—in real time. Next Stop: Learn More! Reach out today and learn how Passio GO and features like ETA Text Back can help you dramatically improve the rider experience, using the next generation of real-time vehicle-location tools. For more information or to request a demo, contact Passio at sales@passiotech.com or call 678-825-3456. (2,361 words)
- [Passio | 3 Ways to Increase Ridership on Public Transit](/content/blog/3-ways-to-increase-ridership-on-public-transit/index.html): Transit agencies across the country are constantly looking for methods to increase usage and ridership. Reliable, accessible transportation helps communities thrive by stimulating local economies and providing mobility to those who need it. So why is it that many agencies struggle to attract riders when they offer such a vital service? When ridership is low, this is an indication that something within the transit system is not meeting its community’s needs. If your service is too expensive, too slow, or too limited, low usage will be the result. Often, these inefficiencies aren’t fully within the agency’s control; lack of funding and subsidies harms many transit organizations’ operations. However, there are still steps agencies can take to optimize their service and better serve their communities. Here are three things transit agencies can do to increase their ridership. 1. Boost Service Frequency and Duration In the US, most transit users and non-transit users agree on one thing: public transit can be very, very slow. This is why only 13% of commuters across the nation utilize public transport to get to work. Vehicles that show up only once an hour – if they’re not behind schedule – make planning a commute difficult. In many communities, walking or biking is faster and more reliable than a bus. Increasing the frequency and duration of service directly correlates with higher ridership and productivity. High frequency comes with higher costs initially, but it pays for itself in the long run. For example: high frequency reduces wait times. No one wants to stand in the hot sun or rain for twenty minutes, wondering when the next bus will show. By introducing more frequent service, wait times are cut dramatically and ridership responds in turn. High frequency service also makes connections easier and enhances reliability. If a vehicle goes out of service, operations won’t be dramatically impacted. In contrast, when frequency is low, connections are slow, difficult, and reduces the overall efficiency of your network. If a vehicle unexpectedly goes out of service, it ripples across the entire transit system—dramatically increasing the already long wait times. Expanding the duration of service is also a way to increase ridership. To maximize ridership, you must first expand access. Late night and weekend services are a boon to workers, especially those who work night shifts or in retail, where schedules may shift from week to week. Ensuring they always have access to reliable transit, even at 10pm on a Saturday, will lead to high levels of usage over time. 2. Review Network Density and Coverage Population density and ridership go hand-in-hand. You can’t offer service to passengers who aren’t there. Reviewing your network’s coverage and the population density in these areas might offer valuable insight. Density can change over years due to a variety of socio-economic factors; there may be areas that have grown more crowded over the past five years, or the reverse. Adjusting routes to better serve these areas is an important aspect of increasing usage. On the other hand, if your network doesn’t service the areas people want or need to go to, ridership will be low no matter how dense the population. Giving your riders easy access to in-demand destinations such as large local employers, hospitals, grocery stores, and town centers is key to increasing ridership overall. Examine your community and coverage. Which routes are used most frequently? Which routes rarely have riders? Where is the population the densest, and where do those people need to go? If you have the means, surveying current riders and local citizens could reveal gaps in your transit network that can be easily covered by changes in routes. If transit agencies want to be indispensable to their citizens, they must be in touch with their mobility needs. Knowing where people live and where they need to go is key to gaining new riders. 3. Prioritize Accessibility for All As we’ve already mentioned, having access to transit is key to achieving and maintaining ridership. Those who are often most in need of transit services, such as disabled and elderly citizens, often find it is inaccessible in many ways. While all transit agencies in the US are bound to comply with the ADA, this is only the first step in providing truly accessible transportation. For example: bus stops. Many bus stops in the US do not have benches or protection from the weather. Those that do are often small, only capable of accommodating two people at a time. If someone wants to wait for the bus at their stop, they may be forced to stand for long periods of time in the elements; this can be harmful and stressful for disabled, elderly, and pregnant passengers. By simply adding awnings and benches to your stops, you make transit much more accessible for the public. Another simple way to ensure easy accessibility for all is to train your staff in how to load mobility aids of all kinds quickly and safely onto your vehicles. Other options, such as public displays and Automated Voice Announcements, aid all passengers while also catering to the needs of the hearing and visually impaired. Full transparency and frequent communication are also key to netting more passengers. In the 2020s, an age of GPS technology and smartphones, no one should be stranded at a bus stop for half an hour wondering when their ride will arrive. Apps like Passio GO display vehicle locations and ETAs in real-time, allowing passengers to see when the bus will be approaching their stop and time their arrival accordingly. Many of these tools also include trip planners, which map a detailed route to a passenger’s chosen destination, including any necessary transfers or connections. Visible passenger counts can also help reduce overcrowding on vehicles and reveal areas where more coverage is necessary. Even a comprehensive route map and list of stops can be greatly beneficial, as it provides the public with the information they need to effectively utilize transport. Expanding access is key to increasing ridership. Passengers want a reliable, convenient, and easy-to-manage transit experience. If you build a truly accessible transit network that dependably services major community centers, passengers will arrive in droves. Building Better Transit Public transit offers a vital service to cities and towns across the country, but many organizations are still using outdated, analogue processes. These slow down operations and increase costs, which ultimately impairs the experience for riders and decreases usage. In a fast-moving, technology-driven world, transit must be able to adapt quickly. To increase ridership, transportation must be reliable, designed for their specific communities’ mobility needs, and accessible to as many people as possible. To learn more about how transit technology can benefit your agency’s riders, explore Passio’s variety of solutions designed to increase operational efficiency and upgrade the passenger experience. (2,535 words)
- [Passio | Big Changes in NTD Reporting Requirements Are Coming. Are You Ready?](/content/blog/big-changes-in-ntd-reporting-requirements-are-coming-are-you-ready.html): Passio is a simple, powerful mobility operating system that manages, tracks, and optimizes fleets and transportation services. (1,409 words)
- [Passio | Ready to Add “Demand-Responsive” Service to Fixed Routes?](/content/blog/ready-to-add-demand-responsive-service-to-fixed-routes.html): How ride-sharing meets paratransit to manage on-demand rides Picture this: A resident of an outlying area that’s underserved by metro transit is trying out the new “on demand” ride option recently rolled out by their local transit agency. Pulling out his phone, he opens up a rider app for the system, and in much the same way as he’d book an Uber, requests a pickup at his current location and a drop-off by the mall. Web-based (no software to download or update) platforms are the future of transit, allowing fixed-route transit agencies to incorporate “demand-responsive” functionality into their systems, and, in the process, help agencies deliver equitable transit solutions to more riders—while prioritizing those riders and the rider experience. Perhaps a municipality is trying to combat residential sprawl or a university wants to expand their SafeRide offering. Maybe a county wants to boost low ridership rates in its larger rural outskirts. Or a local transit agency wants to address the “first-mile-last-mile” challenge that faces residents who are too far from the closest bus stop. Whatever the scenario, Connect can be a good fit for transit agencies, large and small. And the government agrees… U.S.D.O.T. Is on Board with DRT A U.S. Department of Transportation study (https://www.itskrs.its.dot.gov/node/210347) from March 2023 chronicled efforts to enhance a prevailing fixed-route-transit (FRT) system in Tennessee with demand-responsive transit (DRT), highlighting the benefits of blending DRT with FRT. The study’s title underscored its fundamental conclusion: “Integrating Demand Responsive Applications Across Fixed Transit and Transportation Networking Company Operations Can Address 60 Percent of Trips to Improve Traveler Cost, Time, and Equity Measures.” According to the study summary: “One advantage of Demand-Responsive Transit (DRT) is its ability to address the transportation needs of rural populations, particularly in geographically dispersed areas, due to their capability to combine flexible or customizable service with cost-efficiency. Fixed Route Transit (FRT) is adept at catering to the travel demands of urban populations. The coverage of FRT in the low population density areas can be expanded by connecting FRT and DRT.” Let’s take a closer look at Passio Connect, which is grounded in a popular technology… Like Ride-Share Platforms (but with a “Human” Twist)
It’s no accident that, for both riders and drivers, Connect operates much like the ride-sharing platforms, Uber and Lyft. The format and layout of those apps are ideal for this task as well. Yet, the Connect solution takes this a step further, and is built on top of a paratransit on-demand ride system. Why does that matter? Paratransit systems are specifically designed for riders who are elderly, disabled, or in any other way, unable to get themselves physically to an established bus stop on their own. As such, on-demand rides are the focal point of such systems.

More importantly, paratransit systems are grounded in a higher level of care and attention that drivers bring to the task, knowing that their riders, by definition, need more hands-on attention.

So while Connect isn’t ostensibly for elderly/disabled riders, given that, at its heart, it’s built on the paratransit platform, it incorporates the all-important “human touch” features of that system. Yet another way Passio keeps their solutions closely focused on your customers’ experience.

So, Connect incorporates the best of two worlds—the robust functionality and ease of use of ride-sharing platforms and the added layer of customer case built into paratransit platforms. How Does Connect Work? When you have an on-demand trip, there are four distinct events that take place, and all are logged into the Connect platform: The driver arrives at the pick-up location The rider is on the vehicle The driver arrives at the drop-off location, and… The rider is off the vehicle.

Let’s look at a real-world example of how Passio Connect functions in real time… On the left is what the rider sees, while on the right is what the driver sees. And here’s a thumbnail of the birds-eye-view that dispatch sees. The above dispatch screen shows “Unassigned” rides in the upper left (i.e., the rides that have been requested, but not yet assigned to a driver); and “Scheduled” rides below that (i.e., rides that have been both requested and assigned to a driver). On the right side of the dispatch screen are “Available” drivers, and the vehicles they’re driving. Initiating a Ride Request The rider logs in to Connect Rider to request a ride, entering their current address and desired destination. Note the text under both the “Pick Up” and “Drop Off” addresses that says: “Address not in active service area.” This underscores the truly customer-centric nature of this solution, which allows for pick-ups and drop-offs in locations in a specific service zone.

Once the pick-up and drop-off locations are inputted, the map displayed on the rider’s screen will show those pick-up and drop-off locations, and as shown in the right screenshot above, will also display the distance and approximate duration of the trip. In a typical scenario, the rider chooses the “Picked Up” option” along with the date and time of the requested pick up. Again, like ride-sharing apps, rides can also be scheduled for “now” as well as at a date/time several months in the future (agency determines how far in the future).

Once the rider schedules a trip, their screen will show: “Email confirmation is on the way.” Riders can also opt to have ride confirmations sent to them via text. Once the ride is confirmed, it shows up on the dispatch screen in the “Unassigned” section, and at that point, the dispatcher, by noting the location of the ride, compared to the location of available drivers, will assign the ride to a particular driver. Once the ride has been assigned, the message on the rider’s phone changes from “Email confirmation is on the way” to “Assigned to driver,” and that ride immediately shows up on the driver’s screen: Once the driver arrives, the rider screen displays the message “Driver is at pick up location.” The driver’s screen looks like this: As you see, on the left version of the driver’s screen above, once the rider is physically on the vehicle, the driver will tap the “Rider is On” box in lower-left corner. Once tapped, that box (on the right screen) changes to a “DO Arrive” (DO = Drop Off) message, which the driver will tap once the ride destination has been reached. Manual Inputs Confirm Steps Are Completed
The duration of the four distinct stages of a ride noted earlier can vary widely given unique conditions of that ride (for example, an older/disabled/luggage-laden rider may take longer to both enter and exit the vehicle). As such, confirmation of the successful completion of each stage is manually inputted by the driver, to physically confirm that each stage has been, in fact, successfully completed. Doing so secures the “chain of custody” of that rider throughout the process.

While the technology certainly exists to have those completion points noted and logged automatically—i.e., by the GPS tracking of a rider’s phone, which could indicate once that rider has exited a vehicle—that would necessitate relying on additional external systems. For that reason, Passio has opted to make those confirmations proactively acknowledged by the driver, who, by definition, is in the best position to know, for a fact, that a rider is both on and off the vehicle. In this way we make it very explicit, with the acknowledgment that the driver is responsible for that rider.

This marriage of both high technology and human intervention is deliberate, and as such, is an intentional feature, not a bug. The Ride Is Under Way Once the ride departs is underway, the driver’s screen will display the route on the map, while the riders screen will display the message “Heading to drop off location.” The Ride Arrives at Destination Once the vehicle arrives at the rider’s destination, the driver taps are the “DO Arrive” button, which, then changes its message to “Rider is Off.” (NOTE: The ride status buttons on the driver’s screen are always showing the next step in the process. (i.e., when a ride is underway, for example, the driver’s screen will show “Rider is Off,” which will only be tapped once the rider is, in fact, off the vehicle.) Once the rider is officially off the vehicle—after, for instance, the driver helps them out of the vehicle, or helps them with packages/luggage—the driver will tap the “Rider is Off” button, which will then default to “PU arrive” (PU = pick up), in preparation for the next pick up, or, at that point, the vehicle can return to its fixed route. On the rider’s side, their screen will now reflect the official end of their trip by displaying the message, “Trip has been completed.” Also Works for Small “Dispatch-Less” Systems The Passio Connect platform is ideal for transit systems with two to four dispatchers, and 10–20 vehicles, with the dispatchers managing that traffic.

Yet, many transit systems are far smaller—fielding one or two drivers with iPads, handling, perhaps, university-based SafeRide program, and without the funding to have a dispatch-based solution. Connect can work just as well for these more modest operations.

The system operates the same way; a rider requests her ride on the same app as she’d use in in a larger system. Yet, unlike the above-described scenario where ride requests are funneled into dispatch, which then assigns those rides, Connect allows smaller systems to bypass the dispatch step, and choose an option to auto-approve ride requests. Those approved rides immediately display in the driver’s screen, at which point the driver can manually assign the ride to themselves, by tapping the “Assign trip to me” link at the top of the driver screen. That trip now shows up in the driver’s manifest—minus any intervention from a dispatcher.

Systems with more than five drivers will want to have a dispatcher, but those with fewer than that can leverage this “direct-to-driver” short cut, eliminating the dispatcher from the equation. 

Systems that choose to operate without formal dispatchers can set up Connect to send all approved trips to all drivers. At that point, one of those drivers—perhaps, given his geographic proximity to the pick-up location, or because he knows other drivers aren’t nearby or have taken a lunch break—will assign that ride to himself. OR, Driver as Dispatcher…
Alternately, smaller transit systems can assign one driver as a de facto dispatcher, who, in turn, can either assign the ride to themselves, or manually assign it to another driver (i.e., to “Tim Mahoney” in the screenshot below: The tipping point is generally around five drivers, above which, you either need to have a dispatcher, or, if you’re funneling auto-approved rides directly to your drivers, one of those drivers should act as a dispatcher.

Web-Based with Simple Integration Passio Connect is completely web-based (no software to download or update) with log-ins. While it’s a separate platform, it enjoys back-end integration with our cloud-based “Main Brain” console, Passio Navigator. Users will define their service zones within Navigator, and Connect will pull those values in. Build Stronger Connections with Your Ridership. Passio Connect is a simple add-on that marries the best features and functionality of both ride-sharing and paratransit platforms. Use it to build a new level of flexibility into your transit system while reaching more underserved riders and boosting both your customer-service delivery and rider loyalty. Next Stop: Learn More! Reach out today and learn how Passio Connect can elevate both your customer service and the rider experience. For more information or to request a demo, contact Passio at sales@passiotech.com or call 678-825-3456. (3,334 words)
- [Passio | Passio Technologies Is Partnering with 791 Purchasing Cooperative](/content/blog/passio-technologies-is-partnering-with-791-purchasing-cooperative.html): Passio Technologies is proud to announce its partnership with 791 Purchasing Cooperative! 791COOP is a leading national purchasing cooperative with the lead public agencies The Central Texas Council of Governments and Region 15 Education Service Center. The cooperative conducts the compliant and competitive public bid process and offers its members a unique and beneficial opportunity to purchase goods and services from awarded contractors. 791 Purchasing Cooperative awarded contracts are compliant local, state, and federal competitive bidding requirements. Members of the 791COOP may purchase directly with their awarded vendors, saving valuable time and resources, leveraging group purchasing power, and all without going through a lengthy bid process again. Passio Technologies and 791COOP Our partnership with 791COOP leverages Passio’s extensive suite of transit solutions that address the most pressing needs of transit agencies. Members of 791 Purchasing Cooperative will gain access to competitive, pre-complete pricing for the entirety of our products. This allows for fast and accurate quoting and efficient, industry-leading order processing. This partnership will allow transit agencies to Save Time – 791COOP has done the procurement work so you don’t need to spend agency resources developing an RFI. Be Competitive – Your spend goes further with the collective buying power of 791COOP. Be Compliant – 791COOP’s competitive procurement process delivers statutory compliance in every state. About Passio Technologies Passio Technologies is a leading provider of innovative transit solutions, specializing in intelligent transportation systems that enhance operational efficiency and improve rider experience. With a focus on smart fleet management, real-time tracking, and data-driven decision-making, Passio empowers transit agencies to optimize their services and streamline operations. Our commitment to cutting-edge technology and customer satisfaction has made us a trusted partner for transit providers nationwide. We believe that great partnerships stem from great relationships. Passio works to build a foundation of trust and accountability with every client we serve. Strong relationships are the backbone of our business, and our goal is to create an environment that promotes input and collaboration from our partners so that we can continue to improve upon the quality of our products. Learn more about how Passio can enhance your operations by requesting a demo of our fixed-route transit software. Contact Us Today for a Free Demo (1,733 words)
- [Passio | How APIs Streamline Transit](/content/blog/how-apis-streamline-transit/index.html): Public transport has a problem. In an increasingly interconnected world, many aspects of transit remain analogue and outdated. This failure to modernize is actively harming transit agencies across the United States and the country. A study found that transportation inefficiencies account for billions in lost productivity. Aging public transportation comes with several problems: increased costs from constant repairs and asset failures, reduced profits from delays and lost ridership. In many places, transit is so slow and unreliable that bicycle riders can reach more jobs than transit riders in trips of 50 minutes or less. A variety of factors are responsible for this. Lack of funding for transportation is a major issue, as are labor shortages that exacerbate delays. But obsolete technology and processes are another major contributor. Transit agencies have access to new hardware and software solutions to automate and streamline key aspects of transportation, but many transit agencies have failed to invest. Some are unaware of the depth and variety of technology available to transit agencies. While everyone agrees interoperability and improvements are necessary, there is a significant portion of the field that doesn’t understand how they can achieve it. There’s a simple solution: Application Programming Interfaces. Often called APIs, they are one of the simplest ways to create a cohesive software system. But many within transportation don’t know about or cannot take advantage of API integrations due to antiquated software and hardware. This is indicative of a major issue, but luckily, is easily remedied. Here’s what APIs are and what they can do for the public transportation industry. What is an API? Two programs may exist on the same system but are typically unable to share data or communicate on their own. To get anything done, you must switch back and forth between the two. Data entered in one program will not be reflected in the other, even if they share similar functions. They exist as islands separate from one another; they might as well not be on the same system for all the good it does the user. An API is a bridge. It is a software intermediary that allows two disparate programs to communicate with each other. These connections, called integrations, are used throughout our everyday life. Everyone who has ever checked a baby monitor from their phone or used a rideshare app has been the beneficiary of an API integration. Over the years, APIs have become a staple in the developer world. They’re typically designed to be accessible and easy to work so that the API can connect with a wide array of programs and platforms. Through integration, APIs turn ten to twelve separate pieces of software into a singular unified solution that does everything an organization requires it to, all while synced to the same data. API Benefits for Transit Operations For these reasons, APIs are an invaluable tool for transportation organizations. Capable of integrating with several pieces of software and aggregating a wide array of data from several sources, an agency could feasibly create a singular interoperable system capable of almost anything: maintenance and inventory alerts, an app for passengers with real-time updates, contactless faire collection, and more—all pulling from the same live, precise data. To build truly interconnected transportation operations, API-enabled software is a necessity. Mobility data provides valuable insights into every aspect of transit by connectin: asset efficiency, route traffic, number of passengers, average fuel consumption, vehicle maintenance, on-demand ride requests, and much, much more. Mobility data must flow freely and securely between systems to create efficiency and visibility, and this is not possible with a comprehensive API integration. The possibilities are quite literally endless; from COVID contract tracing to fleet management, APIs allow agencies to make the most of all the data available and provide optimal service. The benefits of upgrading your agency’s tech suite speak for themselves: lowered costs, increased ridership and usage, reduced delays. Interoperable systems and greater passenger accessibility result in dramatic increases in usage and customer satisfaction, with the latter increasing as much as 87%. Integrated data can give unique insights that empowers agencies to make impactful decisions. For example, if a specific route gets significantly more traffic than other areas, integrated mobility data will make it clear and allow for an increase in service. In contrast, if certain routes always have low ridership, the organization can implement on-demand mobility via ride requests or decrease the number of assets on that route. Knowledge is power and mobility data is the best tool transit agencies have at their disposal for increasing profits, enhancing service, and lowering their organizational costs. The only drawback to API upgrades is the initial upfront cost of procuring and installing new software and hardware. But the benefits far outweigh the expenses caused by failing, obsolete systems and assets. Driving Transit Forward APIs are a simple tool that can impact an agency’s productivity in a big way. Strategic integrations grant increased visibility over all operations and have marked benefits for operators, passengers, and an agency’s bottom line. It’s time to move public transportation to receive a major upgrade—and Application Programming Interfaces provide the framework necessary to build a comprehensive, unified operations platform. Innovating with Passio Technologies All of Passio’s solutions are capable of complex API integrations. Our modular solutions make implementation simple and tailored to each client, catering to each agency’s unique needs. Increase productivity and lower costs with Passio Technologies. Learn more. (2,302 words)
- [Passio | What is Mobility as a Service?](/content/blog/what-is-mobility-as-a-service/index.html): In the past few years, the transportation landscape has undergone a dramatic transformation, thanks to advancements in technology and changing consumer preferences. One of the emerging concepts that has gained significant attention is Mobility as a Service (MaaS). This innovative approach to transportation is reshaping the way we move from one place to another, offering convenience, sustainability, and efficiency like never before. This opens new doors for transit agencies, giving them increased opportunities for revenue while also expanding services to attract more riders. Mobility as a Service (MaaS) refers to a comprehensive and integrated transportation system that brings together various modes of transport, services, and information into a single, user-centric platform. In simpler terms: it’s a one-stop-shop, allowing riders to plan, book, and pay for different types and modes of transportation through a single digital channel, such as a mobile app. MaaS bridges the gaps between transport services such as public transit, ridesharing and bike-sharing programs, car rentals, and more. It simplifies transportation by providing riders with convenient travel options tailored to their preferences and needs, exactly when they need it.   Key Components of Mobility as a Service Digital Platforms: At the heart of MaaS is some manner of digital platform or mobile app. From here, passengers plan their journeys, compare various transportation options, make reservations, and pay their fare. On the dispatch side, intelligent scheduling software assigns rides to drivers and keeps track of all vehicle assets currently in use. Multiple Modes of Transport: MaaS brings together various modes of transportation, including buses, trains, subways, taxis, rideshares, bicycles, and more. This integration enables users to switch between modes easily, choosing the most efficient, timely, and cost-effective options. Many apps utilize a trip planner, which shows riders a variety of routes, connections, and different transport modes that can be used to reach their destination. Personalization: MaaS platforms consider user preferences, such as travel time, cost, environmental concerns, and personal mobility constraints. Transit agencies can also customize these platforms to their own specific branding and community needs. Real-Time Information: MaaS apps provide real-time information about transportation options, route updates, traffic conditions, and delays. This ensures that users are always informed and can make informed decisions, while also keeping them in the loop about any potential alerts or delays. Seamless Payments: One of the significant advantages of MaaS is its unified payment system. Users can pay for various transportation services through a single payment gateway, eliminating the need for multiple accounts and transactions. This reduces the amount of cash transactions agencies must handle while also simplifying the entire ride request process for passengers.  Benefits of Mobility as a Service Convenience: MaaS simplifies transit by putting everything passengers need into one comprehensive platform, capable of doing everything necessary to get them from Point A to Point B. Cost Savings: Riders can choose the most cost-effective transportation options for each journey, potentially reducing overall transportation expenses. On the transit agency side, intelligent scheduling software and navigation ensures each vehicle asset takes the most fuel-efficient route possible, maximizing operations efficiency. Environmental Sustainability: By offering passengers a range of eco-friendly transportation choices, MaaS can contribute to reduced traffic congestion and lower carbon emissions. Data-Driven Insights: MaaS platforms generate a wealth of data on travel patterns for transportation agencies, which can be used to improve infrastructure and optimize services. A New Era of Transit Mobility as a Service is revolutionizing the way we think about transportation. It offers a holistic, user-centric approach that combines convenience, cost-efficiency, and sustainability. As technology continues to evolve and urban populations grow, transit agencies can utilize MaaS to reshape their transit operations and enhance mobility for their citizens. (2,010 words)
- [Passio | The Road to Convenience: Why Public Transit Agencies Should Offer a Passenger Mobile App](/content/blog/the-road-to-convenience-why-public-transit-agencies-should-offer-a-passenger-mobile-app.html): In today’s fast-paced world, technology has augmented every aspect of our lives, making tasks more efficient and convenient. Public transit agencies are no exception to this trend, and many organizations are only just now recognizing the benefits of offering passengers a mobile app. An app can transform the way people access and use public transportation, which in turn increases ridership and enhances accessibility. In this blog, we’ll explore the numerous reasons why public transit agencies should embrace the change and provide their passengers with a dedicated passenger information app. Real-Time Information One of the biggest advantages of a rider-facing mobile app is the access it provides to real-time information. Passengers can easily see live bus locations, while also receiving updates about delays, route changes, and even available seating. This reduces frustrations associated with using public transit – such as the perceived unpredictability of arrivals – and the lack of transparency surrounding delays. This enhanced visibility for passengers improves their overall experience, giving them the tools they need to effectively utilize public transit services. For example, Passio Technologies offers a mobile app called Passio GO, which allows riders to ‘favorite’ frequently used stops, schedule ETA alerts for specific days and times, and generate a trip plan from origin to destination. Convenient Ticketing Fares are the lifeblood of any transit agency, though many still utilize outdated fare and ticket systems. With a dedicated passenger mobile app, riders can buy and generate passes on the go, from wherever is most convenient. With mobile wallets, passengers can pay with their preferred payment method, further enhancing convenience and versatility. This has added benefits for agencies themselves, as it reduces the need for physical ticketing locations and cash transactions. Accessibility Passenger-facing transit apps can provide necessary accessibility features for those who need it the most. For example, mobile applications can be equipped with tools for the visually impaired. Using sound prompts, riders are guided to their stop, receive a real-time ETA for the next vehicle, and the app announces each arrival and departure in real-time. This creates an enhanced passenger experience for those with sight-based disabilities, who often rely on public transit to get around. Data Analytics Mobile apps offer a valuable source of data and analytics for transit agencies. Transit organizations can gain insights into passenger behavior, such as popular routes, peak travel times, and preferred payment methods. This data can be used to optimize services, make impactful, data-driven decisions, and tailor services to meet the evolving needs of their communities. Modernizing Transit For transportation to best serve the needs of their passengers, it needs to keep up with modern innovations. In today’s age, there’s no reason why anyone should ever have to wonder where the next bus is or when it will arrive. Transit mobile apps give agencies the ability to quickly communicate with their riders, give live vehicle updates, and receive important notifications regarding delays, closures, and detours, and allows them to customize their transportation experience like never before. Passenger information app also has tangible benefits for transit operations. In addition to giving organizations a direct line of communication with their passengers, the automation and information these apps provide are invaluable for maximizing service efficiency. If transportation organizations want to increase their effectiveness and improve their riders’ overall experience, passenger information apps are the logical next step in transit tech. (1,969 words)
- [Passio | Where to Find Passio This Summer](/content/blog/where-to-find-passio-this-summer/index.html): Summer is packed with opportunities to connect with the transit community—and Passio will be on the move! From transit agencies to universities and municipalities, we’re excited to meet with mobility professionals and demonstrate how our solutions are improving rider experiences, operational visibility, and service flexibility. Here’s where we’ll be this summer: Virginia Transit Association Annual Conference & Expo
May 28-29 | Richmond, VA
Let’s talk about how our tools support fixed route and demand-response operations. Community Transportation Association of America Expo
June 2–4 | San Diego, CA
We’re excited to support community-focused transit solutions—come chat with our team! IPMI Parking & Mobility Conference & Expo
June 8–11 | Louisville, KY
Campus and city mobility are evolving. Let us show you how Passio integrates data and enhances multi-modal operations. CATAbus Transit Retreat
June 25–26 | Des Moines, IA
Join us for in-depth discussions on tech, rider engagement, and the future of transit. 49th Washington State Public Transportation Conference, Vendor Expo, & State Roadeo
August 18–20 | Tukwila, WA Michigan Public Transportation Conference
August 18–20 | Thompsonville, MI Transit Association of South Carolina Annual Conference and Expo
August 19–21 | Myrtle Beach, SC Wyoming Public Transit Association Conference
August 19–21 | Rock Springs, WY Community Transportation Assoc. of Virginia Conference & Expo
August 19–21 | Roanoke, VA We’d love to learn about your challenges and goals—and show how Passio can help.Want to connect at an event?Let’s set up a meeting. (1,652 words)
- [Passio | Onboard WiFi](/content/solutions-mobile-wifi/index.html): Keep riders connected on the go with Passio’s Mobile Wi-Fi solution—reliable, secure onboard internet that enhances the passenger experience and supports modern transit operations. (286 words)
- [Passio | What Do Transit Agencies Really Want?](/content/press/what-do-transit-agencies-really-want/index.html): View Passio FASTER White Paper. (75 words)
- [Passio | 7 Reasons Transit Agencies Need a Rider App](/content/press/7-reasons-transit-agencies-need-a-rider-app/index.html): Download the Go express white paper. (50 words)
- [Passio | Solutions Overview](/content/solutions-overview/index.html): Discover how Passio’s all-in-one transit platform powers efficient, flexible, and rider-focused transportation solutions for agencies, campuses, and private operators. (410 words)
- [Passio | Transit Technologies to Unveil New Innovations at TMAC 2025, Advancing the Future of Transit Operations](/content/press/new-innovations-at-tmac-2025/index.html): AI and Managed Services Promise to Transform Transit and Fleet Performance Phoenix, AZ — October 26, 2025 — Transit Technologies, North America’s leading provider of mobility management solutions, today unveiled a new generation of client-focused technology and AI-powered solutions at the Transit Mobility Alliance Conference (TMAC) 2025. Hundreds of the nation’s top fleet and mobility leaders have gathered this week in Phoenix for Transit Technologies’ annual client conference, where the company is unveiling a suite of innovations redefining the next era of intelligent mobility. These new solutions are designed to help agencies modernize service delivery, improve asset performance and strengthen operational resilience underscoring Transit Technologies’ position as the essential technology partner for public transit and fleet providers across North America. At the center of this year’s announcements are four transformative solutions that extend intelligence, automation, and accessibility across virtually every layer of transit operations: IVA for Trip Management: a conversational AI solution that reimagines rider communication. By replacing rigid Interactive Voice Response (IVR) systems with natural, human-like interaction, the Intelligent Voice Agent (IVA) enables riders to check, change, or cancel trips anytime, expanding access, improving responsiveness, and allowing agency staff to manage high call volumes more efficiently. Managed Eligibility: a digitized, end-to-end eligibility management solution that combines automation with expert human oversight to streamline intake, review, and process ADA-compliant determinations. Agencies gain transparency, accountability, and faster processing while ensuring riders experience clear, consistent communication. Transit Workforce Management: a modern dispatch and payroll platform that synchronizes staffing, scheduling, and payroll management in real time. By connecting AVL and routing solutions with operators and managers through automated updates, the affordable solution minimizes service gaps, eliminates payroll errors, and improves workforce engagement. Data Analytics Studio: a unified analytics and insight engine that gives agencies instant, conversational access to operational data. Leaders can simply “ask” for performance metrics, maintenance status, or trends and receive immediate, visual answers enabling faster, data-driven decisions. Transit Technologies will also preview two upcoming innovations: IVA for Service Request Creation, which automates maintenance reporting and work order creation to maximize fleet uptime, and Wheelchair Guardian, an AI-powered camera solution that ensures every student and passenger is safely secured before and during transit. “These innovations reflect our deep commitment to empowering agencies with the technology they need to deliver safe, reliable, and equitable mobility,” said Gerry Leonard, CEO, Transit Technologies.  “From intelligent automation to operational insight, we’re building the connected foundation for the next era of public transportation and connected fleets.” Transit Technologies’ integrated portfolio — including Ecolane, TripMaster, busHive, Passio, FASTER, TripShot, Bytecurve, and MJM Innovations — powers mobility for millions of riders every day. Media Contact:
bryan.mitchell@transit-technologies.com (1,817 words)
- [Passio | What if social media could help riders research transit options?](/content/press/donec-volutpat-sollicitudin/index.html): It’s ‘all very possible,’ Passio president tells Atlanta civic organization ATLANTA — Integrating transit data with non-traditional transit social media platforms is one of the keys to expanding public transit ridership in Atlanta and cities nationwide, the president of an industry-leading transit technology firm said. There are more than 4.9 billion unique mobile users and more than 2.7 billion social media users. To increase public transit use and improve the journey experience, transit systems should standardize and share their data with platforms people already frequent. “We’re all using smartphones,” Mitch Skyer, president of Atlanta-based Passio Technologies told the Buckhead Business Association (BBA) on June 22. “There are better things we can do with our social media.” For example, the sharing of transit data could allow riders — even those who don’t often use public transportation — to research transit options using Snapchat, Facebook or another social media platforms they already use frequently. It’s “all very possible” and could soon lead to a fundamental shift in how consumers interact with systems. “This trend is starting,” Skyer said. “There are pieces there, but I’m talking about that global vision where everybody, it doesn’t matter what app you use, it’s all connected because we’re standardizing everything. Completing your ‘journey experience’ should become something you expect to happen using common social media tools, not something you have to search for to learn.” Bike-sharing, car-sharing and ride-hailing apps should be integrated into the mix to expand travel options, Skyer said. “There’s a lot of data, a lot of information, a lot of unbelievable and amazing programs and resources,” Skyer said. People, Skyer added, are less concerned about the modes of transportation. They “just want that experience to be the best for you on that day.” Skyer co-founded Passio in 2010 with Chief Technology Officer Scott Reiser. Reiser is a long-time member and former board member of the BBA. For more information, visit passiotechdev.wpengine.com. (1,698 words)
- [Passio | Webinar: Future-Ready Transit- How TripShot & Passio Power Safer, Smarter Rider Experiences](/content/blog/webinar-future-ready-transit/index.html): Today’s riders demand more and transit leaders need a platform that delivers. Watch TripShot and Passio's webinar for an inside look at how our integrated solutions help agencies, universities, and employers streamline operations, enhance safety, and elevate the rider experience.  In this session, you’ll learn how to: Unify Operations – Manage fixed route, on-demand, reservations, parking, and more in one platform. Prioritize Safety – Leverage features like rider notifications, on-demand night rides, badging, and security integrations. Delight Riders – Provide real-time tracking, accurate ETAs, trip planning, and a seamless end-to-end experience. Scale With Confidence – Grow your program with tools built for flexibility, adaptability, and long-term success. Whether you’re managing a campus, corporate commute, or municipal transit system, this webinar will show you why TripShot + Passio are the trusted partners to take your program to the next level. (1,586 words)
- [Passio | Passio Technologies | Contact Tracing On-Board](/content/contact-tracing/index.html): Discover how Passio’s contact tracing solution enhances passenger safety with real-time tracking, reporting, and exposure alerts to support healthier transit systems. (419 words)
- [Passio | Passio Technologies | Real-Time Passenger Information](/content/real-time-passenger-information/index.html): Keep riders informed and confident with Passio’s real-time passenger information tools, offering live vehicle tracking, arrival predictions, and route updates across any device. (358 words)
- [Passio | Passenger Feedback](/content/customer-feedback-surveys/index.html): Capture real rider insights with Passio’s customer feedback surveys to improve service quality, enhance satisfaction, and inform data-driven transit decisions. (131 words)
- [Passio | Automatic Voice Announcements & LED](/content/solution-ava-led/index.html): Improve accessibility and rider communication with Passio’s AVA and LED Sign solutions, automated voice announcements and dynamic displays for safer, more inclusive transit. (179 words)
- [Passio | Passio Technologies | Student & Employee ID Cards](/content/solution-students-employee/index.html): Deliver smarter and more convenient transportation for students and employees with Passio’s tailored transit solutions that boost safety, efficiency, and rider satisfaction. (147 words)
- [Passio | About Us](/content/about-us/index.html): Learn about Passio Technologies, our mission, team, and commitment to delivering smart transit solutions that empower communities with safer, more efficient mobility. (1,942 words)
- [Passio | Press Releases](/content/press/index.html): Passio is a simple, powerful mobility operating system that manages, tracks, and optimizes fleets and transportation services. (1,443 words)
- [Passio | Privacy Policy](/content/privacy-policy/index.html): Passio is a simple, powerful mobility operating system that manages, tracks, and optimizes fleets and transportation services. (2,837 words)
- [Passio | Blog](/content/blog/index.html): Passio is a simple, powerful mobility operating system that manages, tracks, and optimizes fleets and transportation services. (141 words)
- [Passio | CAD/AVL](/content/cadavl/index.html): Enhance fleet performance with Passio's CAD/AVL solution. Real-time vehicle tracking, dispatching, and analytics to improve reliability and operational efficiency. (1,564 words)
- [Passio | Passenger Counting](/content/passenger-counting/index.html): Optimize service and improve decision-making with Passio’s automated passenger counting solutions, accurate, scalable tools for tracking ridership in real time. (1,688 words)
- [Passio | Passio Technologies | Operations Manager](/content/solutions-operation-manager/index.html): Simplify transit oversight with Passio’s Operation Manager, a centralized platform for monitoring performance, managing incidents, and improving day-to-day efficiency. (1,511 words)

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